> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nshield.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Trust & Safety

> Monitoring and detection of fraudulent, malicious, and illegal apps on Nova Store

## Trust & Safety

Nova Store engages in ongoing monitoring and detection of fraudulent, malicious, and illegal activity in apps and by developers. This page describes our mechanisms.

<Info>
  Nova Store is **not affiliated with** Nova Wallet or Nova Shield.
</Info>

***

## Pre-Distribution Review

Before an app is listed, we conduct:

* **Automated scanning** — Detection of known malware, suspicious code patterns, and policy violations
* **Manual review** — Human review of app functionality, metadata, and content for fraud and policy compliance
* **Security checks** — Analysis of permissions, network behavior, and code integrity
* **Developer verification** — Basic verification of developer identity and legitimacy

Apps that fail review are not accepted for distribution.

***

## Ongoing Monitoring

After apps are listed, we continue to:

* **Scan apps and updates** — Re-review when developers submit updates
* **Monitor behavior** — Track app performance, user reports, and anomalous activity
* **Review developer conduct** — Identify developers who violate terms or engage in suspicious behavior
* **Threat intelligence** — Incorporate external signals (e.g., malware databases, security reports)

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## Reporting Channels

Users and third parties can report suspicious or harmful apps:

* **In-app** — Report option within each app listing
* **Email** — [safety@novastore.app](mailto:safety@novastore.app)
* **Web form** — \[Add URL to report form when available]

Reports are reviewed and acted upon in accordance with our policies.

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## Enforcement

When we identify fraudulent, malicious, or illegal activity:

* **App removal** — Apps that violate our policies are removed from the marketplace
* **Developer suspension** — Developers who engage in prohibited conduct may be suspended or permanently removed
* **User protection** — We take steps to protect users from known harmful apps (e.g., blocking installations, warnings)
* **Legal and regulatory cooperation** — We cooperate with law enforcement and regulators where required by law

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## Types of Activity We Detect

| Category              | Examples                                                              |
| --------------------- | --------------------------------------------------------------------- |
| **Malware**           | Spyware, ransomware, trojans, code that harms devices or steals data  |
| **Fraud**             | Phishing, scam apps, fake financial services, deceptive subscriptions |
| **Illegal content**   | Content that violates criminal or civil law                           |
| **Policy violations** | Apps that mislead users, circumvent security, or violate our terms    |

***

## Contact

For Trust & Safety inquiries or to report an app: [safety@novastore.app](mailto:safety@novastore.app)