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How fiat routes work

NOVA may show quotes from supported third-party fiat providers. The selected provider—not NOVA—hosts the payment flow, determines identity-verification requirements, accepts or rejects the order, and applies its current terms, payment-method coverage, fees, limits, and regional restrictions. A provider name appearing in the app or in older documentation does not establish that the provider is available for your asset, payment method, account, or location today.

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Review before continuing

  1. Confirm the provider name and hosted domain.
  2. Check the fiat amount, crypto amount, exchange rate, every displayed fee, and the destination wallet address.
  3. Read the provider’s current terms, privacy notice, refund or cancellation policy, and eligibility rules.
  4. Complete identity checks only on the provider’s authentic hosted flow.
  5. Keep the provider order identifier and follow its status until the provider and destination network report completion.

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Availability and pricing

Provider coverage can vary by country, state or province, asset, fiat currency, payment method, order size, risk review, sanctions screening, and changing provider policy. Check the current in-app quote and provider checkout rather than relying on a copied country or license table. The quote may include provider, payment, card, bank, spread, network, or service costs. A displayed estimate can expire or change before purchase. Stop if the provider, destination, amounts, or fees do not match what you intended.

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Security boundary

NOVA does not need your recovery phrase or private key for a hosted fiat order. Never enter either into a provider checkout, support form, email, or chat. A completed payment, provider acceptance, asset broadcast, network confirmation, and final wallet balance are separate states.

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Need help?

For a payment, verification, refund, or provider-account issue, use the provider’s support channel and order identifier. For a NOVA app-routing issue, use the in-app support form or email hi@nshield.org without sending wallet secrets.