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Nova Wallet keeps common iOS support topics in one place so the sidebar stays focused and app-review links continue to resolve.

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Support

In Nova Wallet, open Settings > Support > Help Center for in-app help and support options.
Use the in-app support form when possible so your request includes the right app context.If you cannot access the form, email hi@nshield.org.
Solana transactions require a small network fee paid in SOL. Nova shows the estimated fee before you submit a transaction.Network fees go to the Solana network. Nova product fees, when shown in-app, are listed separately before confirmation.
Transaction details show the state NOVA has observed. A prepared request, provider acceptance, signed submission, confirmation, and finality are different states.A timeout or missing status is not proof of failure. Before retrying a value-moving action, check the exact signature, provider status, destination balance, and current network explorer record to avoid a duplicate submission.
Watch-only wallets let you monitor a public Solana address without importing keys.They are read-only. You can view balances, holdings, and activity, but you cannot sign messages or send transactions from a watch-only wallet.
Slippage tolerance controls how much the execution price may move before a swap fails.There is no universal safe value. Review the input, expected and minimum output, route, fees, price impact, and current tolerance before signing. An unexpectedly high requirement is a reason to stop and investigate, not merely widen the limit.Current availability depends on NOVA configuration and the selected provider’s asset, liquidity, account, and compliance requirements. Check the in-app route rather than relying on an older country statement.
Nova supports early-access limit, take-profit, stop-loss, and take-profit plus stop-loss orders for selected Solana assets.Learn what stays in your wallet, what permission you grant, how a fill works, and why a crossed target is not a guaranteed execution in Solana Order Automations.
Nova displays token and wallet risk signals when available. These checks can flag suspicious metadata, risky authorities, low-liquidity behavior, or other indicators.A checkmark or low-risk result does not prove that a token is authentic, liquid, sellable, or safe. Verify the exact chain and mint or contract address with an authoritative project source, and treat warnings as a reason to stop and investigate.
Nova’s Safari extension lets you connect to supported Solana apps from Safari.The scanner applies local origin checks and sends the normalized site origin—not the full page path—to NOVA’s dApp and phishing services. A scan can be incomplete, stale, unavailable, or wrong. Verify the origin and every approval independently.
Your recovery phrase controls access to your wallet. Nova support will never ask for it.Keep an offline backup or use NOVA’s explicit encrypted-backup flow. Never place the phrase in unencrypted cloud storage, chat, email, notes, websites, or support forms. If it may be exposed, assume the wallet is compromised and move assets to a new phrase as soon as it is safe to do so.

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